For Technical Research:
You can reach a Chilton Technical Research Representative in these ways:
E-Mail is the best way to reach us. E-mail provides faster service for you and avoids the hassle of phone message "tag". All e-mails will be answered within one working day.
Send an e-mail to firstname.lastname@example.org and be sure to include the following:
- Your full name
- The e-mail address where we can reach you
- A detailed question or comment regarding your Chilton manual
- The manual you are using and specific page numbers
Call toll free at 1-800-442-9637 and ask for Technical Research. (Monday-Friday 7:30AM-12:30PM PST)
Write to us at the following address. Please be sure to include your phone number as we may be able to address your concern better by phone.
c/o Haynes Manuals, Inc.
859 Lawrence Drive
Newbury Park, CA 91320
Attn: Technical Research
For Customer Service Regarding Orders:
If you have questions about an existing website order or are having trouble placing a website order, please email us at email@example.com
For a Printed Manual
Please email us at firstname.lastname@example.org
To Contact Chilton by Phone with Non-Technical Questions:
The above contact methods are preferred by Chilton to most efficiently handle your requests. If you have a Non-Technical question and you want to talk to a Chilton representative, you are able to contact us by phone.
During normal business hours during the week (7:30AM to 4:30PM Pacific Time Monday-Thursday and through 3:30PM Pacific Time on Fridays), you can call Chilton Customer Service at 1-800-442-9637 (U.S. Customers). If calling from outside the U.S., please call 805-498-6703.
This Customer Service group can handle general questions and site order issues but they are not our Technical Research team. You must follow the directions above to reach Technical Research.