For Technical Research:
You can reach a Chilton Technical Research Representative in these ways:
E-Mail is the best way to reach us. E-mail provides faster service for you and avoids the hassle of phone message "tag". All e-mails will be answered within one working day.
Send an e-mail to firstname.lastname@example.org and be sure to include the following:
- Your full name
- The e-mail address where we can reach you
- A detailed question or comment regarding your Chilton manual
- The manual you are using and specific page numbers
Call toll free at 1-800-442-9637 and ask for Technical Research. (Regular business hours Monday-Friday 7:30AM-4:30PM PST)
Write to us at the following address. Please be sure to include your phone number as we may be able to address your concern better by phone.
Haynes Manuals, Inc.
861 Lawrence Drive
Newbury Park, CA 91320
Attn: Technical Research
For Customer Service Regarding Orders:
If you have questions about an existing website order, or are having trouble placing a website order, please contact our Customer Service team as follows depending on the Chilton product:
For a Printed Manual
Please Email us at email@example.com firstname.lastname@example.org
To Contact Chilton by Phone with Non-Technical Questions:
The above contact methods are preferred by Chilton to most efficiently handle your requests. If you have a Non-Technical question and you want to talk to a Chilton representative, you are able to contact us by phone. During normal business hours during the week (8AM to 5PM Central Time Monday-Thursday and through 4PM on Friday), you can call Chilton Customer Service at 1-800-242-4637 (US Customers).
This Customer Service group can handle general questions and site order issues but they are not our Technical Research team. You must follow the directions above to reach Technical Research.